Last updated: Jun 12, 2026.
These Terms of Service (“Terms”) govern your access to and use of the Riptides self-serve offering, including the hosted console and the Agent Software described below. Please read them carefully. By creating an account, clicking “I agree,” downloading or installing the Agent Software, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
If you do not agree to these Terms, do not access or use the Service.
The Service has two principal components:
(a) The Console, which runs on infrastructure operated by or for us. You request and access a Console instance through a self-serve flow.
(b) The Agent Software, which you download and install on your own Customer Infrastructure and connect to the Console. The Agent Software includes components that operate at the operating-system kernel level (including a kernel module and/or eBPF programs) to perform identity, access-control, and enforcement functions.
You are responsible for selecting the components you deploy and for the environment in which you deploy them.
To use the Service you must create an account and provide accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activity under your account. You must promptly notify us of any unauthorized use. You must be at least 18 years old. One person or entity may not maintain more than one free account except as we permit.
(a) Plans. We may offer free, trial, and paid plans with different features, usage limits, and support levels, as described at signup or in the Documentation. We may change plan features and limits prospectively.
(b) Trials and free tiers. Free and trial access is provided for evaluation. We may modify, suspend, or discontinue free or trial access at any time. Free and trial use carries no service-level commitment and no support commitment.
(c) Beta / preview. Some or all of the self-serve Service may be designated beta, preview, early access, or experimental. Beta features are provided “AS IS,” may be changed or withdrawn at any time, may not function as intended, and are excluded from any service-level, support, or indemnity commitments. Do not rely on beta features in production or for any use where failure could cause loss.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the term to install and run the Agent Software on Customer Infrastructure solely for your internal use in connection with the Service.
You will not, and will not permit any third party to: (a) copy, modify, or create derivative works of the Agent Software except as expressly permitted; (b) reverse engineer, decompile, or disassemble the Agent Software, or attempt to derive its source code, except to the extent applicable law permits despite this restriction or as permitted by an applicable open-source license; (c) rent, lease, sell, sublicense, distribute, or provide the Agent Software to third parties, or use it to operate a service bureau; (d) remove or alter any proprietary notices; (e) circumvent usage limits, license enforcement, or access controls; or (f) use the Agent Software except as expressly licensed.
We may release updates, and certain updates may install automatically. You are responsible for applying updates we designate as required (see Section 8).
The Agent Software and Console may include open-source or third-party components licensed under their own terms. Those terms govern those components and, to the extent of any conflict with respect to those components, control over these Terms. A list of such components and their licenses is available in the Documentation or the applicable repositories.
You acknowledge and agree that the Agent Software includes components that run with elevated privileges at the operating-system kernel level on Customer Infrastructure. Software operating at this level can affect the stability, availability, and integrity of the systems on which it runs, including the possibility of system instability, kernel panics, downtime, degraded performance, or data loss, and — because the Service performs identity and access-control functions — the possibility of legitimate access being granted or denied.
Accordingly, you are solely responsible for:
(a) Compatibility. Verifying that your operating systems, kernel versions, architectures, and configurations meet the system requirements in the Documentation before installation.
(b) Non-production testing. Evaluating and testing the Agent Software in a non-production environment that mirrors production before deploying it to any production or business-critical system.
(c) Independent access and continuity. Maintaining independent, out-of-band administrative and “break-glass” access to your systems and workloads, and appropriate backups and rollback procedures, so that a malfunction, misconfiguration, or unavailability of the Agent Software does not cause you to lose access to or control of your own infrastructure. You will not rely on the Service as your sole or last-resort means of access to your own systems.
(d) Deployment decisions. All decisions about where, how, and to what scope the Agent Software is deployed, and all configuration and policy you define through the Console.
We are not responsible for losses arising from your failure to meet these responsibilities.
Security and reliable operation of the Service depend on a shared-responsibility model. We are responsible for operating the Console and providing the Agent Software. You are responsible for your own environment, including:
(a) securely configuring, deploying, and operating the Agent Software and the policies you define; (b) maintaining the security of Customer Infrastructure, including patching, hardening, network controls, and managing your own administrative access and credentials; (c) provisioning and de-provisioning Users and managing their access rights; (d) keeping the Agent Software reasonably up to date and applying updates we designate as required or security-related within a reasonable time; and (e) complying with the Documentation and these Terms.
You acknowledge that a misconfigured, modified, outdated, unpatched, or improperly deployed instance of the Agent Software, or insecurity in Customer Infrastructure, is your responsibility and is outside the scope of any commitment we make regarding the Service.
You will not use the Service to: violate any law or third-party right; transmit malware or interfere with the Service or others’ use of it; attempt to gain unauthorized access to any system; deploy the Agent Software on infrastructure you do not own or have authorization to control; or use the Service to provide identity or access-control functions to third parties as a commercial offering except as expressly permitted. We may investigate and take action, including suspension, for suspected violations.
(a) Ownership. As between the parties, you retain all rights in Customer Data. You grant us a limited license to process Customer Data and Telemetry to provide, secure, maintain, and improve the Service.
(b) Telemetry. The Agent Software and Console transmit Telemetry to us, including operational, diagnostic, configuration, usage, and security-related data about the Agent Software and the environment in which it runs. We use Telemetry to operate, secure, support, and improve the Service. By installing and using the Agent Software, you consent to this collection and transmission. A description of the categories of Telemetry collected and the controls available to you (if any) is in the Documentation and the Privacy Policy.
(c) Privacy and data processing. Our processing of personal data is described in our Privacy Policy. Where we process personal data on your behalf, the Data Processing Addendum applies and is incorporated by reference.
(d) Security. We will maintain reasonable technical and organizational measures designed to protect Customer Data in the Console. You are responsible for security within Customer Infrastructure as described in Section 8. Nothing in this Section expands the warranties in Section 16 or the liability in Section 17.
The Service, the Agent Software, the Console, the Documentation, and all related intellectual property are and remain our exclusive property and that of our licensors. Except for the limited license in Section 5, no rights are granted to you. We reserve all rights not expressly granted.
If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.
Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except as required by law or expressly stated. You authorize us to charge your payment method for applicable fees and taxes. We may change pricing prospectively with notice. Failure to pay may result in suspension or termination.
Each party will protect the other’s non-public information disclosed in connection with the Service with reasonable care and use it only to exercise rights and perform obligations under these Terms.
(a) Term. These Terms apply while you have an account or use the Service.
(b) Suspension. We may suspend access immediately if we reasonably believe your use threatens the security, integrity, or availability of the Service or others, violates these Terms, or is required by law.
(c) Termination. Either party may terminate at any time. We may terminate or suspend free, trial, or beta access at any time without liability.
(d) Effect of termination. Upon termination, your license to the Agent Software ends and you must promptly uninstall and remove all copies of the Agent Software from Customer Infrastructure. We may disable your Console instance. We may delete Customer Data after termination in accordance with the Privacy Policy and applicable law. Sections that by their nature should survive (including Definitions, Sections 5 restrictions, 7, 8, 11, 12, 16, 17, 18, 19, 20, and 23) survive termination.
THE SERVICE, INCLUDING THE CONSOLE, THE AGENT SOFTWARE, AND ALL COMPONENTS, IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by law, we, on behalf of ourselves, our Affiliates, and our and their licensors and suppliers, disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.
Without limiting the foregoing, we do not warrant that the Service will meet your requirements, achieve any intended result, be compatible with any other software or systems, be uninterrupted, timely, secure, or error-free, or that defects will be corrected.
Security-specific disclaimer. You acknowledge that no security product can guarantee the prevention of all intrusions, breaches, attacks, vulnerabilities, unauthorized access, or other security events. The Agent Software is one layer within your broader security posture and is not a substitute for a complete security program, defense-in-depth controls, monitoring, or sound operational practices. We do not warrant that use of the Service will prevent any breach or that your systems will be secure, and we are not responsible for security incidents that occur despite, through, or notwithstanding the Service, including those arising from your environment, configuration, or failure to apply updates.
Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you; in that case the exclusions apply to the greatest extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) Exclusion of indirect damages. Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business, or anticipated savings, loss or corruption of data, business interruption, or downtime, or cost of substitute products or services, in each case arising out of or related to these Terms or the Service, even if advised of the possibility and even if a remedy fails of its essential purpose.
(b) Liability cap. Each party’s total aggregate liability arising out of or related to these Terms and the Service will not exceed the greater of (i) the total fees you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (ii) one hundred U.S. dollars (USD $100). Where the Service is used at no charge, our total aggregate liability will not exceed USD $100.
(c) Allocation of risk. You acknowledge that the fees (if any) reflect this allocation of risk and that these limitations are an essential basis of the bargain.
Some jurisdictions do not allow certain limitations; in that case liability is limited to the greatest extent permitted by law.
(a) By you. You will defend, indemnify, and hold harmless the Company, its Affiliates, and their officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the Service, including any use outside the scope of the license or in violation of these Terms; (ii) your misuse of the Service or the Agent Software; (iii) Customer Infrastructure, your configuration, deployment, or operating environment, including any security incident arising from it; (iv) Customer Data; or (v) your violation of law or of any third-party right.
(b) Procedure. The indemnified party will give prompt notice, reasonable cooperation, and control of the defense to the indemnifying party; no settlement imposing non-monetary obligations on the indemnified party without its consent.
You represent that you are not located in, and will not use the Service in, any jurisdiction subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list. You will comply with applicable export control and sanctions laws.
These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules. You agree first to attempt to resolve any dispute informally by contacting us.
If you are an EU consumer, you benefit from any mandatory provisions of the law of your country of residence; nothing in these Terms limits rights that cannot be limited by law.
We may modify these Terms. For material changes we will make reasonable efforts to provide notice (for example, at least 30 days’ notice or notice through the Console) before they take effect. Continued use after changes take effect constitutes acceptance. If you do not agree, stop using the Service.
Assignment. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets. Force majeure. Neither party is liable for delays or failures due to causes beyond its reasonable control. Severability. If a provision is unenforceable, it is modified to the minimum extent necessary and the rest remains in effect. Waiver. Failure to enforce a provision is not a waiver. Notices. We may provide notices through the Console, by email, or by posting. Entire agreement. These Terms (with the Privacy Policy, DPA, and any order or signed agreement) are the entire agreement and supersede prior agreements on the subject. Translations. If translated, the English version controls. Independent contractors. The parties are independent contractors.
Questions about these Terms: info@riptides.io